Help

Help & FAQ

Quick answers about analyses, files and your data.

Why is margin blank?

Margin needs a cost or purchase-price value for each product (for example a Cost, Purchase price, Net cost or COGS column). A change in selling price alone can't calculate margin. Add a cost column to your price list and run the analysis again — price changes are always reported either way.

What file formats are supported?

Excel (.xlsx, .xls), CSV and PDF files are supported, depending on the workflow. For large tables, an Excel or CSV copy gives the most complete result.

Can I upload large files?

Yes. Large Excel and CSV files are matched on a product or line identifier and processed in parts, then combined into one result. PDFs can be up to 50 MB. You can close the page while an analysis runs and come back later, or click "Email me when done".

Is my data shared with other customers?

No. Each company's analyses and files are separated by account access rules, so other customers can't see them. See the Privacy Policy for details.

Can I delete an analysis?

Yes. Open My analyses and click the bin icon on a row, or open the analysis and click Delete. This removes the result and its uploaded files. To remove everything, go to Settings → Delete my account and data.

What if an analysis fails or stops?

Your files are kept, so you can click Try again or Start again on the analysis page. If it keeps failing, email us and we'll take a look.

How do I contact BizUnblock?

Email hello@bizunblock.com.

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